SVNTEX – Privacy Policy

Effective Date: 2025

This Privacy Policy explains how SVNTEX (“we”, “our”, “Site”, or “Company”) collects, uses, stores, and protects your personal information when you visit our website, make a purchase, participate in our affiliate program, or use our wallet/credits system. By using our website, you consent to the practices described in this Privacy Policy.

1. Contact Information

If you have questions, requests, or complaints regarding your privacy or data usage, please contact:

SVNTEX

Email: svntexwholesale@gmail.com

Phone: 9398017809

Address: 12-43, NH 65, Main Road, Nakrekal, Nalgonda, Telangana – 508211

Support Hours: Monday to Saturday, 9:00 AM – 7:00 PM

2. Collecting Personal Information

We collect several types of information when you visit our Shopify website, place an order, join our affiliate program, or use our wallet system.

A) Device Information

Purpose: Load the website properly, perform analytics, and improve performance.

Collected Automatically Through: Cookies, browser logs, web beacons, pixels, Shopify tracking tools.

Personal Data: IP address, browser version, time zone, cookie identifiers, pages viewed, search terms, interaction data.

Shared With: Shopify, analytics partners such as Google Analytics.

B) Order Information

Purpose: Process and deliver orders, complete payments, verify identity, prevent fraud, send confirmations.

Collected From You: Name, billing address, shipping address, phone number, email, payment method information.

Shared With: Shopify Payments, courier partners, fraud prevention systems.

C) Customer Support Information

Purpose: Respond to support requests and verify identity.

Collected: Name, email, phone, order details, support history.

3. Affiliate Program Data (Real Money Earnings)

Affiliates earn real money from product sales. We collect:

• Name

• Email

• Phone

• Address

• Bank account details / UPI ID

• Referral information

• Affiliate link activity

• Sales and commission history

Purpose: Identity verification, payout processing, fraud prevention, and sales tracking.

We do NOT share affiliate banking details with third parties.

4. Wallet & Credits System Data (Customers)

SVNTEX offers wallet credits for promotions and referrals.

Collected:

• Name

• Phone number

• Wallet balance and transaction history

• Order usage data

Wallet credits are NOT real money and cannot be withdrawn or transferred.

5. Sharing Personal Information

We share information only as needed to operate our business:

A) Shopify – Store host and data processor.

B) Courier & Logistics Partners – For order delivery (name, address, phone).

C) Legal Authorities – To comply with legal requests or prevent fraud.

6. Behavioural Advertising & Analytics

We may use your data for advertising and analytics.

Tools Used:

• Google Analytics

• Shopify Analytics

• Facebook Pixel

• Shopify Audiences

Opt-out links:

Google Ads: https://www.google.com/settings/ads/anonymous

Facebook Ads: https://www.facebook.com/settings/?tab=ads

DAA Opt-out: https://optout.aboutads.info/

7. Cookies

Shopify uses cookies for:

• Website functionality

• Checkout processing

• Analytics

• Advertising personalization

You may manage cookies from your browser settings. Blocking cookies may affect website functionality.

8. Data Retention

We retain:

• Order records for 7 years (legal compliance)

• Affiliate payout records as required by Indian tax law

• Wallet transaction history for active accounts

• Device analytics for shorter periods defined by Shopify

9. Data Security

We use SSL encryption, Shopify’s PCI-DSS servers, restricted data access, and secure admin controls.

We never store CVV, card numbers, or UPI PIN.

10. Children’s Privacy

We do not knowingly collect data from individuals under 18 years of age.

11. Do Not Track Signals

Shopify does not alter data practices when DNT signals are detected due to inconsistent industry standards.

12. Policy Changes

SVNTEX may update this Privacy Policy at any time for operational, legal, or regulatory reasons. Updates will be posted with a revised effective date.

13. Complaints

If you wish to submit a privacy complaint, please contact:

Email: svntexwholesale@gmail.com

We will respond within 7–14 business days.